These general conditions of sale (hereinafter the "Terms") apply to any purchase made by a professional (hereinafter the "CUSTOMER") on the website (hereinafter referred to as the "Terms"). after the "SITE") with METANOIA, SARL, registered with the trade and companies register RCS Reims under number 411 801 707, having its registered office 8 rue des Roses 51140 Jonchery-sur-Vesle, France, Tel: ++ 33 9 72 63 09 05, Fax:, email: (hereinafter the "SELLER").


Any order placed on the SITE implies the unconditional acceptance of these Terms and waiver of any terms and conditions of purchase of the CLIENT.1. DEFINITIONS

The terms mentioned below have the following meanings in these T & Cs:

"CUSTOMER": means the contractual partner of the SELLER, who guarantees to have the quality of professional as defined by the law and the French jurisprudence. As such, it is expressly provided that the CUSTOMER acts within the framework of its usual or commercial activity.

"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated during the order.

"PRODUCTS": means all products offered for sale by the SELLER and available on the SITE.

"TERRITORY": refers to Metropolitan FRANCE and Corsica.

"USER": refers to anyone who accesses and browses the SITE.


These Terms and Conditions govern the sale by the SELLER to his CLIENTS of the PRODUCTS available on the SITE.

The CLIENT is clearly informed and acknowledges that these Terms and Conditions govern any order placed on the SITE by a CLIENT for the purchase of a PRODUCT.


Except in the case of a written master agreement between the SELLER and the CUSTOMER, the present GTCS and those possibly granted or negotiated are only valid for a specific sale. Their eventual repetition of a sale to the other sale has in no event the effect of creating an acquired right for the benefit of the CUSTOMER or any framework contract between the SELLER and the CLIENT.

The CUSTOMER must carefully read the present and accept them, before proceeding to the payment of an order of PRODUCTS passed on the SITE. These Terms are referenced at the bottom of each page of the SITE by means of a link and must be consulted and accepted before placing the order. The CUSTOMER is invited to read carefully, download, print the GSC and keep a copy.

The CUSTOMER agrees to read the GTC with each new order, the latest version of the GTC apply to any new order of PRODUCTS.

By clicking on the first button to place the order and then on the second to confirm the said order, the CLIENT acknowledges having read, understood and accepted the GTC without limitation or condition.


These GSC are composed of the following contractual documents:

The present document ;


It is understood that these contractual documents are mutually explanatory. However, in the event of contradiction or discrepancy between the terms of these contractual documents, they will prevail in the order in which they are listed above, the document of the higher rank prevailing on the lower rank.


The CLIENT will be invited to provide information to identify it by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER.

The information that the CLIENT provides to the SELLER during an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information provided.


6.1. Characteristic of the PRODUCTS

The SELLER undertakes to present the essential characteristics of the PRODUCTS on the SITE and the mandatory information under the applicable law

Therefore, the CLIENT agrees to read them carefully before placing an order on the SITE.

After having read it, the CUSTOMER, under his sole responsibility and according to his own needs, chooses the PRODUCT (S) subject to his order. The SELLER's liability can not be accepted in any way as such.

The availability of the PRODUCTS is posted on the SITE. Unless expressly stated otherwise on the SITE, all the PRODUCTS sold by the SELLER are new and in compliance with the European legislation in force and the standards applicable in France.

6.2. Order procedure

Orders of PRODUCTS are directly placed on the SITE. To place an order, the CLIENT must follow the steps described below.

6.2.1 Selection of PRODUCTS and purchase options

The CLIENT must select the PRODUCT (s) of his choice by clicking on the PRODUCT (s) concerned (s) and choosing the desired quantity or, if necessary, the characteristic of the desired PRODUCT. Once the PRODUCT is selected, the PRODUCT is placed in the CLIENT's basket. The CLIENT can add to his basket as many PRODUCTS as he wishes.

6.2.2. Orders

Once the PRODUCTS placed in his basket, the CLIENT must click on the basket and check that the contents of his order is correct. If the CLIENT has not yet done so, he will be asked to identify himself or to register.

Once the CUSTOMER has validated the contents of the basket and has identified himself / herself, will be shown an automatically completed online form and summarizing the price, applicable taxes and delivery charges, if applicable. .

The CLIENT is invited to check the content of his order (including the quantity and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.

After verification, the CLIENT can then proceed to the secure payment of the PRODUCTS by following the instructions on the SITE and provide all the information necessary for billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the right options have been selected. Orders placed must include all the information needed to process them.

The order will be validated definitively from the complete payment of the price of the PRODUCTS ordered, in principal and accessories being specified that the sale concluded between the SELLER and the CLIENT will however be subjected to the resolutory condition that the ordered PRODUCT is available.

The order will be canceled if it turns out that the CLIENT had not fully or partially paid other previous orders placed on the SITE.

6.2.3. Acknowledgment of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CLIENT by email, provided that the email address provided through the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

6.2.4. Billing

During the ordering process, the CUSTOMER must enter the information required for billing (the sign (*) will indicate the mandatory fields to be filled in for the CUSTOMER's order to be processed by the SELLER).

In particular, the CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the DELIVERY address.

The CUSTOMER must also specify the means of payment chosen.

Neither the order form that the CLIENT establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice. Whatever the method of order or payment used, the CUSTOMER will receive the original invoice to the DELIVERY of the PRODUCTS, inside the package.

6.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE do not begin to run until this date.

6.4. Price

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including taxes, as well as applicable delivery charges.

Prices include in particular the value added tax (VAT) at the rate in effect on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

Vendor prices of the SELLER are subject to change. As a result, the prices listed on the SITE may change. They can also be modified in case of offers or special sales.

The prices indicated are valid, except gross error. The applicable price is the one indicated on the SITE on the date when the order is placed by the CLIENT.

In case of default or late payment, the SELLER applies late penalties calculated as follows:

Penalties of delay = (total amount of the invoice * LEGAL RATE APPLICABLE FOR THE SEMESTER) * (number of days late in the semester / 365)

The applicable LEGAL RATE is the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points.

Late payment penalties are due the day after the settlement date on the invoice without a reminder being required. Any CUSTOMER in a situation of late payment is automatically debtor, in respect of the creditor, a lump sum compensation for recovery costs of 40 euros. When recovery costs incurred are greater than the amount of this lump sum compensation, the SELLER may request additional compensation, upon justification.

6.5. Availability of PRODUCTS

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CLIENTS may also be informed of the restocking of a PRODUCT by the SELLER.

In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.

The SELLER may, at the request of the CLIENT:

Either offer to ship all the PRODUCTS at the same time as soon as the PRODUCTS out of stock will be available again,Either make a partial shipment of the PRODUCTS available at first, then the shipment of the rest of the order when the other PRODUCTS are available,Either offer an alternative PRODUCT of quality and equivalent prices, accepted by the CLIENT.If the CLIENT decides to cancel his order of unavailable PRODUCTS, he will obtain the refund of all the sums paid for the unavailable PRODUCTS at the latest within thirty (30) days of the payment.


The delivery terms are set out in Appendix 1.


8.1. Means of payment

The CUSTOMER may pay his PRODUCTS online on the SITE according to the means proposed by the SELLER.

The CLIENT guarantees to the SELLER that he holds all the authorizations required to use the means of payment chosen.

It is specified that all payment information provided on the SITE is transmitted to the bank of the SITE and are not processed on the SITE.

8.2. Payment period

The deadline for payment of the sums due by the CLIENT is fixed at the thirtieth (30th) day following the date of receipt of the PRODUCTS.

In the case of a periodic invoice, this period may not exceed forty-five (6045) days from the date of issue of the invoice.

8.3. Payment date

In the case of a single payment by credit card, the account of the CUSTOMER will be debited as soon as the order of PRODUCTS passed on the SITE.

If the CLIENT decides to cancel the order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

8.4. Refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the Customer Service of the SELLER to pay the order by any other valid means of payment.

In the event that, for whatever reason, opposition, refusal or otherwise, the transmission of the flow of money due by the CUSTOMER would be impossible, the order would be canceled and the sale automatically terminated.


The SELLER retains the ownership of the PRODUCTS until full payment of the price, in principal, interest and accessories, even in case of granting of payment term.

Any contrary clause, in particular inserted in the general conditions of purchase of the CLIENT, is deemed unwritten.

As such, if the customer is the subject of a receivership or a liquidation judicial, the SELLER reserves the right to claim, in the context of the collective procedure, PRODUCTS sold and remained unpaid.

From the DELIVERY, the CLIENT is constituted depositary and guardian of said PRODUCTS.

In the case of non-payment and unless the SELLER prefers to request the full execution of the sale, the SELLER reserves the right to consider the sale as resolved for fault, after formal notice remained unsuccessful 15 days and to claim the delivered goods, the cost of return remaining the responsibility of the CUSTOMER and the payments made being acquired to the SELLER as a penalty clause.10. RISK TRANSFER

Unless otherwise agreed otherwise by the parties, the transfer to the CLIENT of the risks of theft, loss, deterioration or destruction takes place upon delivery or in the case of delivery to a carrier when the goods are handed over to the first carrier.


SELLER is an element of guarantee for the hidden defects of the sold PRODUCT while passing by the salesman, or decreasing so much the use that the customer did not acquire. only one price, had he known them.

This warranty allows the CUSTOMER who may still be on sale to choose the refund of the price of the product that is returned and the refund of the portion of its price, if the product is not returned.

In the case where replacement or repair would have been impossible, the SELLER would be refunded the price of the PRODUCT within thirty (30) days to receipt of the returned PRODUCT and the exchange of the product returned by the CLIENT.

The execution of hidden defects must be brought by the CLIENT within two (2) and from the discovery of the defect.


Except contrary to public policy provisions, the SELLER shall not be liable for the occurrence of any damage of any kind whatsoever resulting directly or indirectly from the use or inability to use the PRODUCTS and in particular:

the SELLER shall not be liable for the occurrence of any special, indirect or incidental damage, such as, in particular, production decline, loss of profits, even if the CLIENT has been warned of the possibility of the occurrence of such damages or losses;

the SELLER will not be responsible in case of loss or destruction of any property, damage or expenses having for direct or indirect origin the use, the bad use or the incapacity of use of the PRODUCT by the CLIENT, and this independently or in combination with another product;

the SELLER will not be liable in the event of commercial loss of any kind;

the SELLER will under no circumstances be obliged to provide replacement equipment.

In any case, the contractual liability of the SELLER, as it could be committed under these GSC, can not exceed the amount of the sums paid or remaining to be paid by the CLIENT for the purchase of the PRODUCT in question.

The SELLER does not control the websites that are directly or indirectly related to the SITE. Consequently, it excludes any liability for the information published therein. Links to third party websites are provided for informational purposes only and no warranty is provided as to their content.MAJOR FORCE

The responsibility of the SELLER can not be implemented if the non-execution or the delay in the execution of one of its obligations described in the present GTCS results from a case of absolute necessity. Force majeure means any foreign cause, foreseeable or not, of irresistible nature or whose effects would substantially alter the economic balance of the sale for the SELLER.

The events of strike, lockout, fire, flood, riot, war, shortage of fuels, energy, transport, materials, products necessary for the manufacture of the SELLER, etc., are held for a case of force majeure even if they are only partial and whatever the cause.


The SELLER collects on the SITE personal data concerning his CLIENTS, including through cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process the SITE, manage the CLIENT's account, analyze the orders and, if the CUSTOMER has chosen this option, send him commercial prospecting letters, newsletters, offers and special sales information , unless the CLIENT no longer wishes to receive such communications from the SELLER.

The CUSTOMER's data is kept confidential by the SELLER in accordance with its CNIL statement, for the purposes of the contract, its execution and in compliance with the law.

CUSTOMERS may be unsubscribe to any time by accessing their account by clicking on the link provided for this purpose.

The data may be communicated, in whole or in part, to the service providers of the SELLER involved in the ordering process. For commercial purposes, the SELLER may provide their customers with the names and contact details of their CLIENTS, provided that they have given their prior consent when registering on the SITE.

The SELLER will SPECIFICALLY ASK CUSTOMERS if they wish to disclose their personal data. CUSTOMERS can change their minds at any time by contacting the SELLER. The SELLER may also ask his CUSTOMERS if they wish to receive commercial solicitations from his partners.

In accordance with the law n ° 78-17 of January 6th, 1978 relating to the data processing with the files and the liberties, the CLIENT profits from a right of access, rectification, opposition (for legitimate motives) and suppression of his personal data . He can exercise this right by sending an e-mail to the address: or by sending a mail to 8 rue des Roses 51140 Jonchery-sur-Vesle.

It is specified that the CLIENT must be able to prove its identity, by scanning an identity document or by sending the SELLER a photocopy of its identity document.


All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and / or patents.

These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the Site must request the SELLER's authorization in writing.

This authorization of the SELLER will in no case be granted definitively. This link must be removed at the request of the SELLER. Hypertext links to the Site that use techniques such as framing or in-line linking are strictly prohibited.


Any modification of the legislation or the regulations in force, or any decision of a competent court invalidating one or more clauses of these GSC can not affect the validity of these GSC. Such modification or decision does not authorize the CUSTOMERS to disregard the present GTC.

Any conditions not expressly dealt with herein shall be governed by the use of the retail trade sector for companies whose head office is in France.17. MODIFICATION OF THE GENERAL CONDITIONS

These T & Cs apply to all purchases made online on the SITE, as long as the SITE is available online.

These Terms are dated accurately and may be modified and updated by the SELLER at any time. It is however specified that the applicable GTC are those in force at the time of the order. Thus, the modifications made to the GTC will not apply to the PRODUCTS already purchased.


the competent commercial court within the jurisdiction of which the SELLER's registered office is located shall be competent to know of any dispute concerning the application of these GSC as well as their interpretation, their execution and the subsequent sales contracts concluded by the SELLER. SELLER, or about the payment of the price, and this even in case of plurality of debtors, warranty call or reference.

however, the SELLER reserves the right to summon the CUSTOMER to the commercial court in whose jurisdiction the customer is domiciled.

These Terms and the relationship between the CLIENT and the SELLER are governed by French law.

However, prior to any recourse to the arbitration judge or state, will be privileged the negotiation in a spirit of loyalty and good faith with a view to reach an amicable agreement at the occurrence of any conflict relating to these Terms, including its validity.

The PARTY wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If, after a period of fifteen (15) days, the PARTIES can not reach an agreement, the dispute shall be submitted to the competent court designated below.

Throughout the entire negotiation process and until its outcome, the PARTIES shall refrain from taking any legal action against each other and for the dispute that is the subject of the negotiation. As an exception, the PARTIES are entitled to appeal to the court of summary proceedings or to request the issuance of an order on request. Any action brought before the court of summary proceedings or the implementation of an application procedure does not entail on their part any waiver of the amicable settlement clause, unless otherwise expressly agreed.


Delivery zone

The PRODUCTS offered can only be delivered on the TERRITORY. It is impossible to place an order for any delivery address located outside this TERRITORY. The PRODUCTS are sent to the delivery address (es) that the CUSTOMER has indicated during the ordering process.

Delivery time

The deadlines to prepare an order then to establish the invoice, before shipment of the PRODUCTS in stock are mentioned on the SITE. These deadlines are excluding weekends or holidays.

An e-mail will automatically be sent to the CLIENT at the time of the shipment of the PRODUCTS, provided that the e-mail address appearing in the registration form is correct.Delivery time & delivery

During the ordering process, the SELLER informs the CLIENT of the possible delivery times and formulas for the PRODUCTS purchased. Shipping costs are calculated according to the delivery method. The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased. The details of delivery times and charges are detailed on the SITE.


The parcel will be given to the CLIENT against signature and on presentation of an identity document. In case of absence, a notice will be left to the CLIENT, in order to allow him to pick up his parcel at his post office.

DELIVERY problems

The DELIVERY period indicated during the order is only given as an indication and is not guaranteed.

Consequently, any delay in the provision of the products can not give rise to the benefit of the CLIENT to:

the award of damages and interest;

the allowance of penalties;

the cancellation of the order.

It is the customer's responsibility to check the delivered PRODUCTS as soon as they are DELIVERED.

In case of missing products, deteriorated or apparent non-compliance, the CUSTOMER must make all the necessary reservations on the delivery note upon receipt of said PRODUCTS.

Otherwise, the CLIENT is deemed to have accepted the products without reservations.

The CUSTOMER must provide any justification as to the reality of the defects found, the SELLER reserving the right to proceed, directly or indirectly, to any finding and verification on the spot. The return of non-compliant PRODUCTS is subject to the prior acceptance of the SELLER. Otherwise, the CLIENT is deemed to have accepted the PRODUCTS without reservations.

In the event of non-payment in full of an invoice that has expired, after formal notice that has no effect within 48 hours, the SELLER reserves the right to suspend any DELIVERY that is in progress and / or to come.